What you see inside Shopify
Nova AI lives in your Shopify admin, next to your other apps. These are design mockups of the admin screens; screenshots replace them at release.
Four AI agents meet shoppers in your store chat: a consultant, a sales agent, a quality-and-price advisor and support. Each has its own role, tone and look, and hands the conversation over in the open, with the reason.
Nova AI is installed from the Shopify App Store. Once installed, enter your myshopify.com domain here to open it in your admin.
Shoppers see who is answering, why the conversation moved and where each fact comes from. You see the same in your admin.
When the task changes, the agent says who takes over and why, and a chip records it: Nova → Mira · options for your budget. A “Stay with” button on the chip keeps the shopper with the current agent. Two full handoffs per conversation by default; you set the limit.
Need, budget, products already shown and the open question move to the next agent as a structured card, so nobody asks twice.
Prices and stock are copied from your catalog rows, never typed by the model. Urgency phrases are removed, leaked instructions are stripped, guarantees are flagged, and personal data is masked before anything is stored.
Products, pages and policies are synced into the app and kept fresh by webhooks. When the answer is not there, the agent says so instead of guessing.
A name, colour, specialization, manners and tone for each agent. Team view or a single persona. Three handoff transitions. A daily spend cap that switches the chat to FAQ mode.
A weekly report in your admin: what shoppers asked for and could not find, repeated questions and price hesitation, each with the count behind it. On Growth and Pro.
Four agents in your storefront chat and one advisor in your admin. Each has a role, a tone and a short list of things it never does.
AI Consultant
Greets shoppers, asks what the purchase is for and for whom, answers simple questions and connects the shopper with the right specialist.
Never pushes a sale, and never asks what the shopper already said.
AI Sales Agent
Picks one to three options that fit the need and the budget, explains the difference in plain words and confirms the size or variant before adding to cart.
Never types a price or a stock figure. Both are copied from your catalog.
AI Quality & Price Advisor
Explains what the price difference buys, line by line, from catalog facts, and says when something is not in the catalog.
Never belittles the cheaper option, and never pushes the pricier one.
AI Support Agent
Answers delivery, returns and exchange questions by quoting your policies and links the policy page for details.
Never promises more than the policy says. Offers your store team as soon as it is needed.
In your admin
AI Owner Advisor
Reads the journal and tells you what shoppers asked for and could not find, which questions repeat and where price hesitation appears.
Never changes anything in your store. Every line shows the count behind it.
No code, no theme edits, and a test conversation before any shopper sees the team.
One toggle in your theme editor adds the chat to your storefront. It opens when the shopper taps it, never by itself.
Products, pages and policies are mirrored into the app. Pick a specialization, adjust names and tone, and run a test conversation.
The journal keeps every conversation with personal data masked. Atlas turns it into a weekly report with the counts behind each line.
Nova AI lives in your Shopify admin, next to your other apps. These are design mockups of the admin screens; screenshots replace them at release.
Start free with Nova, the AI consultant. Add agents as your store grows. Upgrade and downgrade inside the app, cancel anytime.
| Limits per plan | Free | Starter | Growth | Pro |
|---|---|---|---|---|
| AI conversations per month | 50 | 300 | 1,500 | 4,000 |
| Products in the catalog | 200 | 2,000 | 10,000 | 25,000 |
| Storefront agents | Nova | Nova, Mira | Nova, Mira, Vera, Leo | Nova, Mira, Vera, Leo |
| Team view with visible handoffs | Single persona | Yes | Yes | Yes |
| Atlas owner advisor | — | — | Weekly report | Weekly report |
| Owner team in the admin | — | 1 advisors | 4 advisors | 7 advisors |
| Talk to a person | — | Email handover | Live operators | Live operators |
| Operators on the line | — | — | 2 | Unlimited |
| Work hours for the line | — | — | — | Yes |
| AI offers a person; owner tools; team chat | — | — | — | Yes |
| Chat languages | 1 | 2 | 3 | Any |
| Conversation journal | 7 days | 30 days | 180 days | 365 days |
| No Nova AI mark in the chat | — | Yes | Yes | Yes |
| Your own names for the agents | — | — | — | Yes |
| Custom avatar colour | — | — | Yes | Yes |
Anything else? Write to support@novasoft.ge, we answer in writing within one working day.
No. The chat is added through a Shopify app embed that you switch on in the theme editor. Your theme files, products and settings are never edited, and switching the embed off removes the chat.
Products, pages and policies, read with read-access permissions and mirrored into the app so the agents can answer from them. Conversation text is stored with personal data masked, for the number of days you set in Settings, plus usage counters for your plan. No customer accounts, no orders, and no shopper login, IP address or device identifier. The mask covers email addresses, phone numbers, card-like numbers and street addresses; a name typed into a message is not detected.
The AI provider configured for your store, shown on the app's Home page. Shopper messages, the conversation so far and the catalog and policy excerpts needed for the answer are processed by that provider under its own terms. Without a provider, the built-in mode answers from your catalog and policies and no text leaves our server. Either way, prices and stock come from your catalog rows, not from the model.
Every conversation opens with a line that says so, each agent introduces itself as an AI agent, and the name labels carry an AI mark that cannot be removed. Shoppers can reach your store's contact page from the chat header when your store has one.
Yes. Settings has a Team view / Single persona switch. With a single persona, shoppers meet Nova alone and the same engine answers every question without visible handoffs. The Free plan uses a single persona.
The chat stays on and switches to FAQ mode: it answers delivery, returns and policy questions from your policies until the next calendar month starts (UTC), or until you upgrade inside the app. The same happens when your daily spend cap is reached.
No. The app asks for no customer or order permissions. When a shopper asks about an order, Leo says he cannot see it and points to your store’s contact page.
Start free with Nova, the AI consultant, and add the team when you are ready. Billed by Shopify, cancel anytime.
Open Nova AI in Shopify